Cookies Policy

Cookies are small text files that a website may place on your computer, mobile phone, tablet or other internet-connected device. They allow the website to recognise a device, remember certain information and support a consistent online experience. Cookies do not usually contain information that directly identifies you, although information collected through cookies may sometimes be linked with account, device or usage information.

Lucky Dreams Casino may also use related technologies, including pixels, tags, software development kits, local storage and similar tools. These technologies can help us understand how visitors use the website, remember preferences, maintain security and measure the performance of our services. In this policy, we use the term cookies to refer to cookies and similar technologies unless a different distinction is necessary.

Cookies may be set by Lucky Dreams Casino or by selected third-party service providers that perform services on our behalf. Third-party technologies may be used for functions such as website security, analytics, payment or account support, communications, advertising measurement and the delivery of embedded content. The availability and use of these technologies may change as the website and its services develop.

Cookies are not used to encourage unsafe or excessive gambling. They may support account access, age and identity processes, fraud prevention, responsible gambling tools and the secure operation of regulated or restricted services. Cookies do not change the legal requirements that apply to your use of an online gambling service, and they do not remove your responsibility to follow applicable laws, terms and safer gambling guidance.

Strictly necessary cookies

These cookies are needed for the website to function and generally cannot be switched off through ordinary website preference tools. They may support essential features such as page navigation, account sign-in, session management, security controls, fraud prevention, responsible gambling settings, access restrictions and the processing of requests. Without these cookies, some parts of the website may not work correctly or may not be available.

Preference and functionality cookies

These cookies remember choices you make so that the website can provide a more convenient and consistent experience. For example, they may remember language, region, display or accessibility preferences, and may help maintain settings selected during a visit. If you decline these cookies, some preferences may need to be selected again and certain convenience features may not operate as intended.

Performance and analytics cookies

These cookies help us understand how visitors use the website, such as which pages are viewed, how users move between pages and whether a page or feature is working as expected. The information may be combined into reports and used to improve content, navigation, reliability and performance. Analytics information is generally assessed in aggregate, but it may be associated with technical or account information where this is necessary for a stated purpose and permitted by law.

Security, risk and compliance cookies

These technologies may help identify unusual activity, protect accounts, prevent unauthorised access, detect fraud, support identity or age checks and meet applicable compliance obligations. They may collect information about a device, browser, network connection, access patterns or actions taken on the website. Blocking these technologies may prevent access to some services or cause additional verification steps.

Advertising and measurement cookies

Where permitted and used, these cookies may help measure the effectiveness of marketing, limit repeated advertising, understand visits from campaigns and show information that is more relevant to a visitor. They may be set by Lucky Dreams Casino or by advertising, campaign or measurement partners. Any marketing activity remains subject to applicable law, consent requirements, platform rules and our responsible gambling approach. We do not intend these technologies to target people who are excluded, underage or otherwise not permitted to use gambling services.

• Session cookies are generally removed when you close your browser or finish a session.
• Persistent cookies remain on a device for a set period or until they are deleted.
• First-party cookies are set by the website you are visiting.
• Third-party cookies are set by another provider whose technology is used on the website.

When you first visit the website, you may be shown a cookie notice or preference tool. Where required, this tool allows you to accept or reject categories of non-essential cookies and to change your selection later. Strictly necessary cookies may still be used because they are required to provide requested services, maintain security or meet legal and operational requirements.

You can also manage cookies through your browser or device settings. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from particular websites or block cookies generally. Your browser instructions will explain how to use these controls. You may need to repeat your choices on different browsers, devices or profiles.

If you block or delete cookies, the website may not operate fully. You may be signed out, lose saved preferences, experience reduced functionality or be asked to complete verification again. Some account, security, payment, identity, age-checking and responsible gambling features may be unavailable until necessary cookies are allowed. Changing cookie settings does not necessarily delete information already collected or change other privacy choices.

Some third-party providers may offer their own tools for controlling their technologies. These tools are managed by the relevant provider and may be subject to that provider's terms and privacy information. We do not control every setting offered by external platforms. You should review your browser, device and relevant provider settings carefully before making changes.

Do not track signals

Some browsers and devices include a Do Not Track or similar signal. Because there is no single technical standard for responding to every such signal, the website may not respond to all signals in the same way. We will continue to consider applicable legal requirements and available technical standards when managing privacy and cookie choices.

Information collected through cookies may include an internet protocol address, browser type, device type, operating system, approximate location, pages viewed, links selected, session dates and times, referral information, preferences and interactions with website features. The information collected will depend on the cookies enabled, the services used and the choices you make. We seek to collect and use information only for legitimate, stated purposes and in accordance with applicable privacy and gambling requirements.

Cookie information may be processed by service providers supporting the website and may be stored for different periods depending on its purpose. Retention may be based on operational, security, compliance, dispute resolution or legal requirements. The period for a particular cookie can vary, and deleting a cookie from your device does not necessarily delete related records held in secure systems.

Where information collected through cookies is personal information, our handling of it is described in the Lucky Dreams Casino Privacy Policy. That policy provides further information about collection, use, disclosure, overseas handling where relevant, security, access and correction rights, and how privacy questions or complaints may be raised. Nothing in this policy limits rights that cannot lawfully be excluded under Australian law.

We may update this Cookies Policy from time to time to reflect changes to the website, technologies, service providers, legal requirements or our practices. The current version will be made available on the website and will show the date or other indication of when it was last updated where appropriate. If a change materially affects your choices, we may provide an additional notice or request a new preference where required.

Questions and complaints

If you have a question about this policy, want to understand a cookie preference or wish to raise a privacy concern, please use the support or privacy contact option made available on the Lucky Dreams Casino website. When contacting us, provide enough information for us to understand your request, but avoid sending passwords, payment card details or other sensitive information unless specifically requested through a secure process.

We will handle privacy enquiries and complaints in accordance with our internal procedures and applicable Australian privacy requirements. You may also have the right to contact the relevant Australian privacy regulator if you are not satisfied with how a concern has been handled. This Cookies Policy was prepared for general information and does not replace the website terms, privacy policy, responsible gambling information or any legal notice that applies to a particular service.