Privacy Policy

When you visit Lucky Dreams Casino, register an account, use our services or contact support, we may collect information that identifies you or relates to your activity. The information collected depends on how you use the website and the services available to you. We only seek information that is reasonably relevant to operating an online casino, supporting players, meeting legal requirements and protecting the website.

Account and identity details

This may include your name, date of birth, residential or contact details, username, account preferences and information needed to help keep your account secure. We may also record communications with our support team, including questions, requests and information you provide when resolving an account issue.

Verification and compliance information

To verify identity, age, eligibility or account activity, we may request supporting documents or other information. This can include identity documents, proof of address, information about the source or ownership of funds, and checks relating to fraud, financial crime, responsible gambling or account security. We handle these records for verification, risk management and compliance purposes.

Payment and transaction records

We may receive or create records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details on our behalf. We may not have access to complete card details where a payment provider securely handles that information, but we may receive transaction references, payment status, limited payment information and related records.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device characteristics, language settings, approximate location, pages viewed, access times and referring website. We may also record information about gameplay, navigation, login activity and interactions with website features. This information helps us maintain reliable services, understand performance and identify unusual or unauthorised activity.

Personal information may be used for the following purposes, depending on the circumstances and the services you use:

• To create, administer and maintain your player account.
• To process deposits, withdrawals, wagers and other account transactions.
• To verify your identity, age and account information.
• To carry out security, anti-fraud, anti-money laundering and risk checks.
• To meet applicable legal, regulatory, tax, financial and responsible gambling obligations.
• To provide customer support, investigate complaints and respond to enquiries.
• To communicate with you about your account, transactions, security matters and changes to our services.
• To personalise or improve website content, functionality and user experience.
• To monitor technical performance, prevent misuse and protect players, our business and third parties.
• To send marketing communications where permitted and where you have provided consent or another valid permission applies.

We may combine information from your account, website activity, communications and transaction records where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes without an appropriate basis or, where required, your permission. If you do not provide information that is necessary for verification, security or legal compliance, we may be unable to open or maintain an account or provide particular services.

Marketing choices

Where you have agreed to receive promotional communications, we may send information about products, services or website updates. You can withdraw consent or opt out of marketing at any time by using an unsubscribe option in a message, changing available account preferences or contacting us. You may still receive important service messages, such as account, security or transaction communications.

Cookies and similar technologies

Lucky Dreams Casino may use cookies and similar technologies to remember settings, keep sessions working, support login and security features, understand website usage and improve performance. Some cookies may be provided by service partners that help with analytics, payments, fraud prevention or other website functions. Cookies may be necessary for certain features to operate correctly. You can manage, restrict or delete cookies through your browser settings. If you disable some cookies, parts of the website may not work as intended.

When information may be shared

We may share relevant information with trusted service providers that help operate the website and deliver services. These providers may support hosting, technology, payments, identity verification, customer support, analytics, security, fraud prevention and communications. They are expected to handle information only for authorised purposes and in line with suitable confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to meet legal or compliance obligations, respond to lawful requests, investigate suspected fraud or unlawful activity, protect the rights and safety of players or others, or support a business change. We do not share more information than is reasonably required for the relevant purpose. Some providers may process information in countries other than Australia. Where this occurs, appropriate safeguards and contractual or other protections may be used where required.

Security and storage

We use reasonable administrative, technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication, monitoring, secure transmission and restricted access based on work responsibilities. No online service can guarantee complete security, so you should use a strong, unique password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.

We keep information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and compliance records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or disposed of in accordance with our processes.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You may ask us to explain how your information is handled and request appropriate action. To exercise your rights or ask a privacy question, contact support@luckydreamscasino.click. Please provide enough information for us to understand and verify your request, but do not send unnecessary sensitive information by email.

• Access: request access to personal information we hold about you, subject to applicable exceptions and verification requirements.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: request deletion of your personal information where it is no longer needed or where deletion is otherwise available. We may need to retain some records to meet legal, security, dispute-resolution or compliance obligations.
• Marketing consent: withdraw your consent to marketing communications at any time. Withdrawing consent does not affect processing already carried out lawfully before the withdrawal.
• Questions or complaints: contact us if you have concerns about how your information has been handled so we can review the matter.

We may need to confirm your identity before providing information or making changes. This helps prevent personal information from being disclosed to the wrong person. We will consider requests within a reasonable timeframe and may explain if a request cannot be completed, is limited by legal requirements or requires further information. If you are not satisfied with our response, you may have the option to seek assistance from an appropriate privacy complaints body or authority.

Updates to this policy

We may update this Privacy Policy when our services, technology, privacy practices or legal obligations change. The latest version will be made available on this website. Changes generally apply from the date shown in the updated policy, unless stated otherwise. We encourage you to review this page periodically so you remain informed about how information is handled. If a change is significant, we may provide an additional notice through the website or by another suitable communication method.

If you continue to use Lucky Dreams Casino after an updated policy is published, this indicates that you have read the updated information to the extent permitted by law. If you do not agree with the way your information is handled, you may stop using the website and contact support@luckydreamscasino.click about available privacy or account options.